Increasing proportions of Cal MediConnect enrollees are satisfied with their health care services and more confident in managing their health
Today, a third wave of survey results were released shedding light on beneficiaries’ experiences in Cal MediConnect health plans.
These data align closely with the previous two waves, continuing to show that an overwhelming majority of Cal MediConnect enrollees are satisfied with their services and confident in their care. The data also show a statistically significant increase in the number of Cal MediConnect enrollees who expressed satisfaction with key areas of their health care experience.
Of note, 84% of Cal MediConnect enrollees were satisfied with the information they received from their plan explaining program benefits—up 11% from the last wave. An increasing number of beneficiaries were satisfied with their choice in doctors (83%), their choice in hospitals (81%), and the way their team of providers work together (82%) and the amount of time their providers spend with them (87%).
“We’re pleased to see another round of strong evidence of Cal MediConnect’s positive impact on the lives of dual eligible Californians,” said Jennifer Kent, Director of DHCS. “We are working with the health plans and other partners to continue to improve the program and ensure that more eligible beneficiaries know how opting for coordinated care can improve their health and quality of life.”
The survey results also identify areas where improvement is needed, including educating beneficiaries in order to reduce transition issues. Earlier this year, the Department of Health Care Services (DHCS) announced a series of program quality improvements and DHCS looks forward to continue working with Cal MediConnect plans and other partners on strengthening the overall program and improving communications with beneficiaries.
These data are from the third wave of Field Research Group’s Rapid Cycle Polling Project, an ongoing tracking survey funded by The SCAN Foundation to evaluate the experience of beneficiaries transitioning into Cal MediConnect health plans. To learn more about this and other CCI evaluation efforts, visit: http://www.thescanfoundation.org/evaluating-medicare-medicaid-integration.